Frequently Asked Questions

Shipping & Returns

Yes, we offer repair services for items that may have been damaged during shipping.

The customer is responsible for shipping back the damaged item to our repair center at their own expense. Prior authorization is required before sending the item for repair.

Unfortunately, changing the delivery address is impossible once an order has been shipped. Customers must provide the correct delivery address to ensure successful delivery.

Please contact our customer support team to obtain authorization to send a damaged item for repair. They will guide you through the process and provide instructions and authorization details.

 If the item is damaged during transit, the customer must contact us within 48 hours of receiving the package. We will request five digital photos of the damaged item from different angles to validate the claim. Once the claim is approved, we will issue a pre-authorization for the return. We will then replace the damaged product at no additional cost to the customer.

Returns

Customers can track their orders by using the provided tracking number. This number allows them to monitor their shipment's progress and current status.

If an order is canceled after confirmation, but before the item is shipped, we will promptly notify the customer via email. The email will inform them about the cancellation and any necessary refund or alternative arrangements.

Please contact our customer support team if you have any further questions or require assistance tracking your order, order cancellations, or damaged items. They will gladly assist you and provide guidance to address your concerns.